ViaGloria International
Cancellation & Refund Policy
Cancellation and refund conditions depend on the type of experience, notice period and non-refundable commitments made to suppliers. Booking-specific conditions are always shared before confirmation.
Last updated: 1 August 2026
Cancellation requests
Requests should be sent through email, WhatsApp or another durable communication channel and include the guest name, experience and travel date. The date we receive the request is used for assessment.
Day experiences
Transport, guides, restaurants and admission services are arranged before departure. Requests received 48 hours or more before the experience are assessed after actual service costs and supplier charges. Refund options may be limited within 48 hours or in case of no-show.
Multi-day and flight-inclusive tours
Hotel, flight and local supplier conditions apply. Airline tickets are governed by the fare rules after issuance. Date or name changes depend on availability and may result in supplier fees or price differences.
Supplier and agency cancellations
If ViaGloria Travel must materially change or cancel a confirmed service, guests are informed promptly and the alternatives or refund rights required by applicable law are offered.
Refund processing
Approved refunds are returned through an appropriate payment method after applicable deductions are explained. Bank processing time may affect when the amount appears in the guest's account. Mandatory statutory refund periods and consumer rights remain protected.